COMPLAINTS IN FOUR STEPS
AdjunctOps — original studio sample, September 2026
24-second silent motion-graphics explainer. All learning content appears on screen.

00:00–00:06 — LISTEN
Let the customer explain and acknowledge the problem.

00:06–00:12 — CLARIFY
Check the details before proposing a solution.

00:12–00:18 — ACT
Agree a next step within your authority and explain the timing.

00:18–00:24 — FOLLOW THROUGH
Record the action and check that it happened.

Adapt these steps to your organisation’s procedures and escalation rules.